General Inclusions
All
cruises include group shore-excursions, entrance fees, transportation,
tour guide services (English speaking), taxes, fuel, river pilots, port
dues, transfers in from/to the meeting point to/from
embarkation/disembarkation point or vice versa. Food and beverages
includes full board. Mineral water, coffee/tea (from jug) is included
all day. Fresh fruit juices are included in addition during breakfast
and afternoon tea.
Exclusions
Crew gratuities (US$
4- US$ 5 per passenger/day are recommended) and fuel surcharges if any
(see terms and conditions), Credit card fees (3%), banking fees
1. Terms and Conditions (Booking/Reservation/Payment Policy)
If
a booking is made more than 90 days of departure date, a 30%
non-refundable deposit must be made within 10 days after receiving
confirmation. Full fare payment must be made at least 61 days before
departure.
If a booking is made less than 90 days but more
than 30 days of departure date, a 50% non-refundable deposit must be
made within 10 days after receiving confirmation. Full fare payment must
be made at least 31 days before departure.
If a booking is
made less than 30 days of departure date, full fare payment must be made
within 48 hours after receiving confirmation.
2. Cancellation Policy
Confirmed
bookings must be cancelled in writing (email) only and this will only
be effective once the written cancellation is confirmed by The
Red Dragon Cruise.
Booking amendments must be submit in writing and will only be effective once confirmed by The
Red Dragon Cruise.
For cancellations of bookings, the following charges apply.
- Before 61 days 50%
- 30 to 60 days 75%
- Less than 30 days 100%
If
deposit and final payment are not made based to the due dates mentioned
in the confirmation or upon our payment reminders The
Red Dragon Cruise reserves the right to release the booking without any claims for compensation
Terms and Conditions
a. Alteration of schedule and cruise itinerary
Though
every effort will be made to ensure that the published itinerary is
followed as closely as possible, given uncertain river and other local
conditions, all schedules and itineraries maybe subject to alterations
and delays at short notice.
b. Change point of embarkation and disembarkation
Should it prove difficult to embark or disembark passengers at the scheduled points,
The Red Dragon
Cruise is not liable to bear any extra cost of transporting passengers
to and from the revised point of joining the cruise or disembarking
unless passengers or their agents have purchased a complete package tour
which includes land services from us. Any reason for changing the
points of embarkation or disembarkation cannot count as a reason for
cancelling this contract.
c. Passengers insurance
Passengers must be fully insured to cover any risk of medical expenses and repatriation (which includes remains) and
The Red Dragon Cruise is in no way responsible for such liabilities. Medical bills incurred whilst on a
The Red Dragon Cruise
ship for doctor's attendance, drugs supplied, and any other medical
facilities provided by The Red Dragon Cruise for the passenger.
d. Loss or damage
The
Red Dragon Cruise accepts no liability for the loss or damage to passenger's property whilst on board the vessel.
e. Fuel surcharge
Within
the ticket price fuel costs have been calculated on average prices as
of the publication of this document. Should fuel prices rise by more
than 10% the company will be entitled to impose a fuel supplement
equivalent to the amount by which the fuel price exceeds the price
allowed for in the contract.
f. Children policy
Infants
below the age of 5 years may sleep in their parent's cabin without
extra charge but the company cannot guarantee the availability of a cot.
Children above 5 years must solely occupy a bed.
g. Cancellation by us
In
the event that we are unable to provide cruise services to passengers
with confirmed bookings or departures where occupancy is less than 5
cabins, The
Red Dragon Cruise
reserves the rights to cancel the journey giving all passengers with
confirmed bookings 30 days prior notice of this intention. An
alternative cruise vessel (similar itinerary and ship category) or an
alternative departure date will be offered subject to availability. Any
surcharges or difference in cruise prices will be born or reimbursed by
The Red Dragon Cruise.
If this alternative date or the alternative vessel is not acceptable to
the passenger any down payments made for the cancelled cruise will be
refunded. In the event that a passenger has cancelled and paid
cancellation fees and The Red Dragon Cruise subsequently cancels that
departure then any cancellation fees (and down payment) will be refunded
in full on the request of the passenger.
h. Change of cabin category
The
Red Dragon Cruise
reserves the right to change a cabin billed with 60 days notice and in
the event that a passenger is downgraded to a cheaper cabin then the
difference in cost between the cabins will be refunded to the passenger
or the passenger's agents.
i. Insurance coverage
The
Red Dragon Cruise
has arranged Public and Products Liability Insurance through renowned
insurers that cover all cruise related activities following
international standards of quality in terms of scope of cover and limit
of indemnity. A summary of insurance cover in place is available upon
request.
j. Our responsibilities
Apart from the accommodation and services directly operated by
The Red Dragon Cruise,
the Cruise Company does not own or operate all of the transport or
other facilities used in connection with its cruise program. The Red
Dragon Cruise therefore cannot accept liability for negligence of the
staff of these organizations. The Red Dragon Cruise make arrangement
with hotel partners, transportation companies, local boats, restaurants
and other independent parties to provide you with the travel
arrangements you purchase. These parties are independent suppliers over
whom The Red Dragon Cruise have no direct control. The
Red Dragon Cruise are
not liable in the event of any failure by any person or The Red Dragon
Cruise to render any transportation, accommodation or other travel
service to be provided on the journey, or for expenses incurred due to
delays caused by the weather, strikes, war, civil disturbances, natural
disasters, flight delays, government actions, mechanical failures or any
act of God. The Red Dragon Cruise cannot assume any responsibility for
flight delays, cancellations or missed connections and are not liable
for any expenses or consequences resulting there from, and such expenses
shall be borne by the client. The participant waives any claim against
The Red Dragon Cruise
for any damage to, or loss of, property, or injury or death, due to any
act, or negligence of any airlines, surface transportation companies,
hotels’ partners or any person rendering any of the services or
accommodation included. In case of death or injury, loss or damage to
property on board a means of transportation not owned and managed by The
Red Dragon Cruise, the passenger accepts to waive any right of action against
The Red Dragon Cruise
since any claim shall be solely pursued against the owner of the
vehicle, according to the law of the country in which these services are
rendered. The
Red Dragon Cruise
cannot be held responsible for any claim, losses, damages for delay of
baggage or other properties, inconvenience, loss of enjoyment, upset and
disappointment, distress or frustrations, whether physical or mental,
resulting from any act or omission of any independent party providing
services. The
Red Dragon Cruise
shall take all reasonable steps to ensure that organizations providing
services maintain standards which are acceptable within the norm in each
locality.
k. Baggage, valuables and other possessions
All
Baggage must be securely packed and distinctly labeled with Passenger’s
full name, the name of the Vessel, and the cabin number of Passenger
and the sailing date of the Vessel. Under no circumstances, may
dangerous articles such as firearms, explosives, oxygen or combustible
substances, alcohol, drugs, illegal substances, or dangerous goods be
taken aboard the Vessel. Any such item shall be surrendered to the
Captain of the Vessel at embarkation, and may be disposed of in the sole
discretion of the Captain. Hand or unlocked luggage, breakables and
valuables, including but not limited to jewelry, money, precious stones,
securities, financial instruments and/or tickets, must be hand-carried
by Passengers on and off the Vessel. Company shall not be responsible
for loss or damage to such items.
l. Liability limitations for loss of and/or damage to property
The
total value of the Baggage, valuables and other personal belongings of a
Passenger aboard the Vessel who does not deposit valuables for
safekeeping, as described in this Contract, shall be deemed not to
exceed the amount of US$500 per Passenger and The Red Dragon Cruise’s
liability, if any, for loss of or damage to such belongings is limited
to a maximum of US$500 per Passenger.
The Red Dragon Cruise
provides safekeeping for valuables aboard the Vessel and encourages
Passengers to deposit any jewelry or other valuables brought aboard the
Vessel with the designated officer who will issue a receipt for such
valuables. The Red Dragon Cruise shall not be liable for any loss of or
damage to money, jewelry, precious stones, securities, financial
instruments, tickets or other valuables unless they have been delivered
to the Ship Manager and a receipt issued. The value of articles
delivered for safekeeping shall be deemed not to exceed US$500 unless
The Red Dragon Cruise agrees in writing to a higher value for the
articles at the time of delivery to the Ship Manager. Unless
specifically provided elsewhere in this Contract, The Red Dragon Cruise
shall have no liability for loss or damage to Baggage or personal
effects. Personal belongings lost while unattended in public lounges or
other public areas, whether on board the Vessel or elsewhere, are not
reimbursable. Losses due to ordinary wear and tear, perils of the river,
and other acts-of-God are not reimbursable. Settlements of reimbursable
claims for lost belongings will be made on the basis of actual cash
value (replacement cost less depreciation). Settlements of reimbursable
claims for damaged items will be on the basis of cost of repair or
actual cash value, whichever is less. No amount shall be paid in
settlement of any claim without proof of the actual cash value or repair
cost as appropriate arising from the loss or damage. Such proof must be
sent to The
Red Dragon Cruise. The Red Dragon Cruise liability must be proven before any settlement will be paid.
m. Itinerary / right to change / detention
The Red Dragon Cruise
will make every reasonable effort to undertake the advertised and any
other agreed and offered sailings but no sailings are guaranteed and
sailings may be altered, delayed, amended, or cancelled subject to
circumstances. If the performance of the proposed voyage is hindered or
prevented (or in the opinion of The Red Dragon Cruise is likely to be
hindered or prevented) by high or low water levels, docking
difficulties, weather condition, breakdown of the Vessel, congestion,
lock operational malfunction, or any other cause whatsoever or if The
Red Dragon Cruise considers that for any reason whatsoever, proceeding
to, attempting to enter, or entering or remaining at the place of
disembarkation may expose the Vessel to risk of loss or damage or to be
likely to delay her, Passenger and his property may be landed at any
place which The Red Dragon Cruise or the Captain of the Vessel in his or
her discretion may reasonably decide upon, at which place the
responsibility of The
Red Dragon Cruise
shall cease and this contract shall be deemed to have been fully
performed, or if Passenger has not embarked, The Red Dragon Cruise may
cancel the proposed voyage and shall refund Passenger money or fares
paid in advance. The Red Dragon Cruise reserves the right at its sole
option and discretion, without any liability for damages or refund, of
any kind to deviate from the Vessel’s advertised or ordinary itinerary
or route, to delay, advance or lengthen any sailing, to omit or change
ports of call, to arrange for substantially equivalent transportation by
another vessel and/or by other means of transportation, including
without limitation by coach or other land transportation alternatives,
whether belonging to The
Red Dragon Cruise
or not, and to cause Passenger to disembark from the Vessel temporarily
or permanently. The Red Dragon Cruise may for any reason whatsoever
cancel any sailing or terminate the Contract at any time before
departure of the Vessel, and in such event, The Red Dragon Cruise’s only
liability will be to refund to Passenger the amount it has received for
the Contract. For purposes of assisting other vessels or protecting
life or property, the Captain of the Vessel has the right, at his or her
sole discretion, to deviate from the Vessel’s advertised or ordinary
itinerary or route, to delay, advance or cancel any sailing, to omit or
change any ports of call, to tow or to be towed, to transfer Passenger
and Passenger’s baggage to any other vessel and or other means of
transportation whether belonging to The Red Dragon Cruise or not, cause
Passenger to disembark the Vessel temporarily or permanently, and
Passenger shall have no claims against The Red Dragon Cruise in such
circumstances.
n. Health and security/indemnification by passenger
Access
to the ship at certain river stations can be difficult, with steep and
sometimes slippery river banks. Passenger represents and warrants that
Passenger is physically and otherwise fit to travel; that s/he will at
all times comply with Vessel’s rules and regulations and orders and
directions of the Vessel’s officers and staff; that his/her conduct will
not impair the safety of the Vessel or inconvenience other passengers.
The Red Dragon Cruise
and the Captain of the Vessel, without liability, at any time, may
refuse to transport or may land any Passenger at any port or place, or
transfer Passenger to other means of transportation, because of health
or physical condition, mental disorder, failure to abide by Vessel
regulations or other causes rendering Passenger unfit to travel on the
Vessel. If Passenger is refused passage or leaves the Vessel prior to
the end of the cruise for any of the reasons described in this section
or for other reasons including, but not limited to, personal, medical,
or business reasons, The Red Dragon Cruise will not be required to
refund any portion of the Contract price, or be responsible for any of
Passenger’s cost. Passenger hereby consents to a reasonable search being
made of Passenger’s person, baggage or other property, and to the
removal and confiscation or destruction of any object which may, in the
opinion of
The Red Dragon Cruise,
impair the safety of the Vessel or inconvenience other Passengers.
Passenger shall indemnify The Red Dragon Cruise for all penalties,
fines, charges, losses or expenses incurred or imposed upon
The Red Dragon Cruise or the Vessel by virtue of any act or violation of law by Passenger
o. Passenger restrictions
The Red Dragon Cruise
does not discriminate against persons on the basis of disability. The
Red Dragon Cruise is unable to accommodate women past their sixth month
of pregnancy and children less than six months of age. The Red Dragon
Cruise may limit the number of Passengers less than three years of age
aboard the Vessel.
Passenger is required to advise
The Red Dragon Cruise
in writing, at or prior to the time a cruise is booked, of any
physical, emotional or mental condition which may require professional
attention during the cruise. The Vessel is not able to accommodate
wheelchairs. Passengers with mobility impairments must be accompanied by
someone who is able to assist Passenger, on shore and on board the
Vessel, and is responsible for providing Passenger all necessary aid and
facilities. If any such condition arises after the cruise is booked,
Passenger is required to advise
The Red Dragon Cruise in writing immediately.
The Red Dragon Cruise and all personnel aboard the Vessel shall have no liability to Passenger relating to such condition or its treatment.
p. No liability for medical treatment
No staff doctors or nurses are employed by
The Red Dragon Cruise
on the Vessel. If Passenger requires medical attention during the trip,
medical services will be provided at local facilities. Passenger shall
be responsible for all costs and expenses of medical services, treatment
and medications. The Red Dragon Cruise shall have no liability
whatsoever for any costs incurred in connection with medical services,
or for the quality of care Passenger receives. Passenger consents to
treatment by medical professionals designated by
The Red Dragon Cruise,
if Passenger is unable to request or authorize medical treatment and,
in the opinion of the Ship Manager, medical attention is necessary,
solely at the expense of Passenger and without liability to The
Red Dragon Cruise.
q. Liability limitation for loss of life or bodily injury
If
Passenger is injured, becomes ill, or dies, or Passenger’s property is
lost or damaged, or Passenger and/or his/her property is delayed, The
Red Dragon Cruise will not be liable to Passenger for any damages unless
the occurrence was due to the negligence of The
Red Dragon Cruise
or willful fault. The Red Dragon Cruise disclaims liability to
Passenger under any circumstances for infliction of emotional distress,
mental suffering or psychological injury which was not: (i) the result
of physical injury to Passenger caused by the negligence or fault of a
crewmember or the manager, agent, master, owner or operator of the
Vessel; (ii) the result of Passenger having been at actual risk of
physical injury, and such risk was caused by the negligence or fault of a
crewmember or the manager, agent, master, owner or operator of the
Vessel; or (iii) intentionally inflicted by a crewmember or the manager,
agent, master, owner or operator of the Vessel. In no event will
The Red Dragon Cruise
be liable to Passenger for consequential, incidental, exemplary or
punitive damages. In addition to all of the restrictions and exemptions
from liability provided in this Contract, the liability of The Red
Dragon Cruise for the death of or personal injury (including emotional
distress or injury) to a Passenger shall in no event exceed the monetary
limitations set forth in Article 7 of the Athens Convention. Nothing in
this Contract is intended nor shall operate to limit or deprive
The Red Dragon Cruise of
any such statutory limitation of or exoneration from liability, or of
the benefits of any statute or law of any country which might be
applicable providing for exoneration from or limitation of liability
including but not limited to the 1976 Convention.
r. Force majeure
The
Red Dragon Cruise shall not be liable in any way to Passenger for
death, bodily injury, illness, damage, delay or other loss or detriment
to person or property or for
The Red Dragon Cruise’s
failure to commence, perform and/or complete any duty owed to Passenger
if such death, delay, bodily injury (including emotional distress or
injury), illness, damage or other loss or detriment to person or
property is caused by Act-of-God, war or war-like operations, terrorist
activities, civil commotions, labor difficulties, whether or not
The Red Dragon Cruise
is a party thereto, interference by authorities, requisitioning of the
Vessel, political disturbance, inability to secure or failure of
supplies, perils of the sea, collision, foundering of the Vessel,
explosion, breakdown or failure of or damage to the Vessel or its hull,
machineries or fittings, weather conditions, high or low water levels,
lock malfunction, that may arise or be caused by, riots, insurrection
and government restraint, fire, or any other cause whatsoever beyond the
reasonable control of The
Red Dragon Cruise.
s. Governing law and jurisdiction
The
law governing the contract is the law of Vietnam. Any dispute,
controversy or claim relating to the contract shall be resolved by one
or more arbitrators appointed in accordance with the Rules of
Conciliation and Arbitration of the Vietnam International Arbitration of
the Chamber of Commerce. The Arbitration shall take place in Hanoi,
Vietnam, and shall be held in English.
The official terms are on our Red Dragon Website
http://www.reddragoncruise.com/company-profile/booking-terms
